Quality Commitment
KTL maintains an ISO 9001-based Quality Management System (QMS). Our QMS is formal, documented, and internally audited on an annual basis. Through our QMS, KTL implements robust project and quality management processes to ensure the success of our projects and satisfaction of our clients. At KTL, we practice what we preach and apply the ISO methodology to everything we do, according to our Quality Policy:
Kestrel Tellevate LLC creates customized, reliable, achievable, and sustainable processes and tools to help our clients mitigate risk and improve business success. We empower our employees to make the right decisions, while meeting or exceeding the expectations of our clients, partners, and fellow employees.
We pledge to:
- Provide solutions, strategies and support services that meet or exceed client expectations
- Review and improve our quality management system on a periodic basis to foster continuous improvement
- Determine and review quality objectives and monitor and measure client satisfaction
- Meet applicable professional standards, client, regulatory, and other requirements
- Conduct our business according to the highest ethical standards
Signed by Joseph Tell, Principal
Kestrel Tellevate LLC