KTL’s Quality Management System (QMS) is formal, documented, and certified to the ISO 9001:2015 standard by DNV. We maintain this certification to demonstrate that we have robust project and quality management processes in place to ensure the success of our projects and satisfaction of our clients.
At KTL, we practice what we preach and are committed to upholding the highest quality standards, according to our Quality Policy:
Kestrel Tellevate LLC creates customized, reliable, achievable, and sustainable processes and tools to help our clients mitigate risk and improve business success. We empower our employees to make the right decisions, while meeting or exceeding the expectations of our clients, partners, and fellow employees.
We pledge to:
- Provide solutions, strategies and support services that meet or exceed client expectations
- Review and improve our quality management system on a periodic basis to foster continuous improvement
- Determine and review quality objectives and monitor and measure client satisfaction
- Meet applicable professional standards, client, regulatory, and other requirements
- Conduct our business according to the highest ethical standards
Signed by Mark E. Smith, Managing Principal
Kestrel Tellevate LLC