Functionality: What does it do?

Every organization is at risk of incidents, those unplanned events that have the potential to disrupt service and cause significant operational impacts—safety, environmental, food safety, quality, reputational, etc. KTL’s Incident Management Tool provides organizations with an effective system to help manage workplace incidents, track patterns, identify trends, and correct unsafe practices to maintain compliance and prevent future issues.

Benefits: Why do you need it?

Built on Microsoft’s Power Platform, KTL’s Incident Management Tool:

• Allows for easy and secure data entry from any device, anytime, anywhere with mobile access.
• Tracks all types of incidents in one system, providing centralized incident data management, trending, and analysis.
• Connects to KTL’s Root Cause Analysis Tool and Corrective and Preventive Action (CAPA) Tracking Log to enhance incident investigations, identify root causes, and track and manage CAPAs to closure.
• Implements workflows to manage incidents, including sending email notifications, routing documents, processing forms, etc.
• Generates customized dashboards that provide visual displays of incident data to help identify opportunities to prevent future incidents.
• Improves compliance by organizing data for reporting to OSHA, EPA, or other regulatory agencies.
• Allows response teams to document and share information as events unfold—from initial emergency response protocols through crisis management steps—so proper decisions can be made and documented for business continuity.

Technology Used

• Power Apps
• Microsoft Dataverse
• Power Automate
• Power BI