A management system is the framework that enables companies to achieve their operational and business objectives. The connection between management systems and compliance is vital in avoiding recurring compliance issues. In fact, reliable and effective regulatory compliance is commonly an outcome of consistent and reliable implementation of a management system.
Kestrel Tellevate assesses, designs, implements, and improves integrated management systems to create improved risk management and form the basis for continual operational and business improvement. This includes the following:
- Quality Management Systems
- Environmental Management Systems
- Safety Management Systems
- Food Safety Management Systems
Tailored Management Systems
We recognize that each company’s management system reflects its unique culture, vision, and values. To be effective and valuable, the management system must be tailored and focused on how it can enhance the business performance of the organization.
To identify this, we conduct a baseline analysis of management system elements already in place. This helps organize these elements and map the existing systems into recognizable management system structures. It also allows us to identify and understand what must be developed, what is already working well, and what opportunities for improvement exist.
Plan, Do, Check, Adjust
KTL’s well-developed, disciplined, learning-based design process addresses business performance improvement as its number one priority. We strive to optimize the sequencing and scheduling of the management system design and deployment process—building in the Plan-Do-Check-Adjust cycle as part of deployment—to shorten the cycle time, avoid duplication of effort, and use lessons learned. We make and integrate improvements to the management system while it is being developed, adapted to operations, and deployed.
Our work session plans, hands-on support, templates, and tools jump-start the design process. Detailed work session plans address all essential elements of the management system, and describe the topics, objectives, and between-session work tasks and assignments for each session.
We then work with the company’s management team and employees to facilitate a system design in which the management system is based on the organization’s thinking and preferences. This assures that company management and employees fully understand and “own” the management system—in order to operationalize, sustain, and continually improve it.
By using the same disciplined process to deploy management systems across multi-operational organizations, we capture, document, and continually improve know-how across the organization—and, subsequently, help improve performance across all operations.
Audit Program Design
Conducting periodic audits is a practical way to test a management system’s implementation maturity and effectiveness. One of the many advantages of audits is that they help identify problems so that corrective/preventive actions can be put into place and then sustained and improved through the management system. Audits also help companies with continuous improvement initiatives; properly developed audit programs help measure results over time.
KTL has designed audit programs and assisted with audit implementation and auditor training for numerous clients to help them extract business value and sustain operational improvements.
Management Systems Services
We provide assistance with the development and deployment of aligned, integrated, linked, or stand-alone management systems. We have experience with multi-facility and operational management systems deployment.
Our management systems services include:
- Assessment of current operating business policies, procedures, and practices
- Design, deployment, and optimization of management systems (aligned, integrated, or standalone)
- Disaster recovery/business continuity
- Organizational change management
- Training programs
- Performance measurement and metrics
- Certification readiness
- Supply chain process conformance validation and verification
In addition to our experience with clients, we further have intimate experience with implementing management systems as we have transitioned our own organization to the ISO 9001:2015 standard. We not only understand the importance of integrating management systems into the organization, we understand how to operationalize management systems so they contribute to business performance.